Last updated: [publishing date]
We want your Peshawari chappal to fit well and arrive exactly as you ordered it. If it doesn’t, here is how we put it right.
Our Policy at a Glance
| Situation | What we offer | Who pays the courier |
|---|---|---|
| Wrong size or you want another colour | Exchange within 7 days of delivery | You |
| We sent the wrong item | Exchange or full refund | MCS |
| The item is faulty | Exchange or full refund | MCS |
| Sale item | Exchange only, no refund | You (MCS if wrong or faulty) |
Exchange for Another Size or Colour
If your chappal doesn’t fit or you would like another colour, you can exchange it within 7 days of delivery. The pair must be unworn, clean and in its original box. You pay the courier to send it back to us, and we send your new pair once we receive the old one.
If the size or colour you want is out of stock, we will help you choose another design. [MCS to confirm: is a refund offered in this case?]
To avoid an exchange, please check our size chart before you order.
Wrong or Faulty Item
If we sent you the wrong style, size or colour, or the chappal has a fault such as loose stitching or a sole coming away, tell us within 7 days of delivery. Send a photo on WhatsApp, and we will arrange the courier at our cost. You can choose an exchange or a full refund.
How to Return or Exchange
- Message us on WhatsApp at +92 336 7805057 within 7 days of delivery, with your order number and a photo of the chappal.
- We reply with the return address and confirm whether it is an exchange or a refund.
- Pack the chappal in its original box and send it to us.
- Once we receive and check the pair, we send your new pair or process your refund.
Please do not send anything back before messaging us, so we can match the parcel to your order.
Refunds
Refunds are given for wrong or faulty items. We refund by bank transfer, JazzCash or EasyPaisa within 7 working days after we receive the item. For cash on delivery orders, we will ask for your account details on WhatsApp.
Sale Items
Items bought on sale or with a discount can be exchanged for another size or colour within 7 days, but they cannot be refunded unless they are wrong or faulty.
What We Cannot Accept
- Chappals that have been worn outside, washed or damaged by use
- Chappals returned without their original box
- Requests made more than 7 days after delivery
Small Differences in Handmade Chappals
Every MCS chappal is made by hand in our Peshawar workshop. Small differences in leather colour, grain or stitching between pairs are a normal part of handmade work and are not a fault.
Orders Outside Pakistan
If your order was delivered outside Pakistan, message us on WhatsApp before sending anything back, and we will explain your options. Return shipping and any customs charges for size or colour exchanges are paid by the customer.
Need Help?
Message us on WhatsApp at +92 336 7805057 or visit our Contact Us page. We usually reply [within X hours].