Last updated: [publishing date]
This policy explains what personal information MCS Peshawari Chappal collects when you visit mcs.com.pk, place an order or message us, and how we use and protect it.
Who We Are
MCS Peshawari Chappal is a family business owned by [owner name], with its workshop at Inside Kohati Gate, Jahangir Pura Road, Peshawar, Pakistan. In this policy, “MCS”, “we” and “us” mean MCS Peshawari Chappal.
What Information We Collect
Information you give us:
- Your name, phone number, email address and delivery address when you place an order
- Your order details, such as the products, sizes and colours you choose
- Payment confirmations you send us, such as a bank transfer or JazzCash screenshot
- Messages and photos you send us on WhatsApp or by email, for example for an exchange
- Your account details, if you create an account on our website
Information collected automatically: when you visit our website, we collect basic technical information such as your browser, device, the pages you visit and how you arrived at our site. This comes from cookies and similar tools described below.
We do not take card payments on our website, so we never receive or store your bank card details.
How We Use Your Information
- To process, confirm and deliver your order
- To call or message you to confirm cash on delivery orders
- To handle exchanges, returns and refunds
- To answer your questions on WhatsApp, phone or email
- To understand how visitors use our website, so we can improve it
- To show you MCS adverts on Facebook and Instagram, based on your visits to our website
- To send you news and offers, only if you have agreed to receive them
Who We Share It With
We never sell your personal information. We share it only with the services that help us run the shop:
- Courier companies, to deliver your order (name, phone number and address)
- Banks, JazzCash and EasyPaisa, when you pay us or we refund you
- Our website hosting provider, which stores our website and order data
- Google (Google Analytics) and Meta (Facebook Pixel), which help us measure website visits and show our adverts
- Authorities, if the law requires us to share information
Cookies and Tracking
Cookies are small files stored in your browser. We use them to:
- Keep products in your cart and remember your login (needed for the shop to work)
- Measure how visitors use our website (Google Analytics)
- Show our adverts to people who have visited our website (Facebook Pixel)
You can block or delete cookies in your browser settings. The shop may not work properly if you block the cookies it needs, such as the cart.
How Long We Keep It
We keep order information for as long as we need it to deliver your order, handle exchanges and refunds, and keep our business and tax records, usually [X years]. WhatsApp messages are kept as long as they are needed to help you.
How We Protect It
Our website uses a secure connection (HTTPS). Only the people at MCS who handle your order can see your details, and we use passwords and access controls on our systems. No website is completely secure, but we work to keep your information safe.
Your Choices and Rights
- Ask us what personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your information, unless we must keep it for an order or our business records
- Stop receiving news and offers at any time, by replying “STOP” or telling us on WhatsApp
To make a request, contact us using the details below.
Children
Our website is for adults. Kids chappals are bought by parents or guardians, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy when our shop or the law changes. The date at the top of this page shows when it was last updated.
Contact Us
For any question about your personal information, contact us:
WhatsApp: +92 336 7805057
Email: contact@mcs.com.pk
Address: Inside Kohati Gate, Jahangir Pura Road, Peshawar, Pakistan